Reach out to Vetted

hi there!

Thank you for reaching out to us. We’d love to connect with you and will respond via email within 48 hours. Wanting a quicker response? Call or text us at ​​(281) 417-5945 or use the intercom chat feature below!

Have a question about membership? Check out the FAQs below or head to our Membership page to learn more.



With love,

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FAQs

general

Why choose Vetted?

Vetted is here to be your support system, your cheerleader, and the on-call vet friend you wish you had. With 24/7 advice from a trusted Vet Pro, covered emergency care exams, and ongoing tailored education for you and your pet, we truly believe we’re the best resource out there for pet parents (beyond your twice yearly vet check-up of course!)

What exactly comes with a Vetted membership?

The Vetted membership has everything you need to be the best pet parent you can be! Become a Vetted Member today and say hello to:

  • 24/7 concierge team of Vet Pros, available via chat, for all your everyday (or urgent!) questions
  • Free emergency exams ($170-$200 per visit) at any Veterinary Emergency Group location with your VEG Digital Emergency Card (easily accessed in the app!)
  • $100 allowance at the vet—covering your yearly check-up and vaccines
  • Our easy to use mobile app filled with educational resources and tools including A-Z preventative care
  • Your pet’s digital health records all in one place plus reminders for check-ups and appointments
  • Full access to our Vetted Rewards—cash back, credit in our store, or Vetted merch
  • Savings with our partners: pharmacy, behavioral training, and discounts at preventative health companies (supplements etc.)  

PLUS with the Vetted Plus Membership, you’ll receive at-home health kits every other month ($650+ value), including how-to videos, helping you to provide expert level care in the comfort of your home (think teeth brushing, joint/mobility supplements, probiotics, and more!)

Learn more about becoming a Vetted Member this way!

Is this like pet insurance?

No. Traditional pet insurance is reactive and Vetted is proactive. In other words, insurance (sometimes) reactively covers treatment for the unexpected: like when there is an accident or injury. We are designed in a way that gives your pet the best chance at preventing those accidents and illnesses from occurring. Vetted’s approach is to try to get ahead of the curve rather than wait until your pet’s health is compromised.  

Why preventative healthcare kits? What’s included in them?

We created our preventative healthcare kits because we want you to be able to give your pet their best life! Our team (including our Vetted Council of veterinarians) does the research for you, providing you with the tools and resources you need to care for your pet’s health at home (think: teeth cleaning kits, probiotics, and mobility supplements). We love Google, but it’s not the move for trusted information on how to care for your pet. Our kits allow you to properly care for your pet in between your twice yearly vet visits so they can be ‘miauwing’ and ‘wouufing’ for years to come!

I have another question, how can I reach you?

We’d love to connect with you! There’s three simple ways to get in touch!

  • Use the chat feature on the website!
  • Text or call us at (281) 417-5945
  • Head to our contact page and fill out the form

Chat soon! With love, Vetted

Managing my Vetted Membership

Can I customize my kits?

Even better, we'll customize it for you! When you become a Vetted Plus Member, we'll take the time to talk to you and understand your unique pet's needs. From there we’ll send you custom-tailored kits every other month with products specifically geared towards your pet!

Do the Vetted kits include anything like toys or treats?

While our preventative health care kits are focused on your pet’s health, what’s life without a little joy? We love to add a little surprise in each and every kit you receive :)

Can I upgrade my Vetted Membership to pay annually?

Absolutely! Easily upgrade your Vetted Membership by texting or calling us at (281) 417-5945. We’ll get your pro-rated annual membership all set up and ready to go.

Can I pause or skip a month? What if I need to cancel?

Reach out to us and we can help find a solution for you! You aren’t able to pause or skip a month directly from the app, but reach out to us and we can figure out something on a case-by-case basis. We can be reached via text or phone call at (281) 417-5945.

If you want to cancel your Vetted Membership, please reach out to us via text or phone call at (281) 417-5945. Please keep in mind that the Vetted Plus Membership is a yearly commitment. 

If you are going to be traveling, moving, or in need of updating your shipping address prior to any kits being shipped to you, please update your information in your account and our team will be sure your kit gets to you!

Can I purchase a subscription as a gift?

Absolutely! Just call or text us at (281) 417-5945 and we’ll help get you set up to give Vetted to a loved one. 

Billing & Pricing

What are my membership options?

Becoming a Vetted Member is easy with two options, Vetted and Vetted Plus, so you can choose what’s just right for you and your pet. Please head over to our Membership page to learn more!

What payment methods do you accept?

We accept all major credit cards. Your information will be saved inside of your Vetted account for all subscriptions.

If I’m paying monthly, when will I be billed?

Vetted Members who pay monthly will be charged on the same day each month that you started your membership. Example: If you signed up for Vetted on the 12th you will be charged on the 12th each month with the credit card on file.

How does the 20% off work for paying yearly?

Vetted Members who pay yearly save A LOT! Memberships that include our preventative healthcare kits save 20% ($142!) by paying upfront for a year of incredible benefits and support. Simply choose the yearly option when you sign-up, no code required!